Flightcell product return (RMA) and service information

If you are experiencing a problem with your Flightcell equipment, click on the button below to contact our support team.

Contact Support

If it is decided that you need to return the equipment, you must complete and send a Returned Materials Authorisation (RMA) form before shipping any products for repair.
This applies for ALL Flightcell products and equipment:
Flightcell Pro, Flightcell DZM products, Flightcell Iridium Cradles and ALL associated accessories.

Please click the button below to open the RMA form.

Note: For DZMx upgrades use the form at the bottom of this page

Open RMA form

DZMx Upgrades

If you are returning a Flightcell DZMx product for a  WiFi/Bluetooth upgrade, a modem upgrade, or a Platform 2 (v2.x.x) to Platform 3 (v3.x.x) firmware upgrade you will need to complete an upgrade form before shipping the product. Important Note: Platform 3 firmware does not support POTS cabin phone functionality.

Click on the button below to complete an upgrade request form.

Open upgrade form